[00:02] Hello and welcome to the next iteration [00:04] of our quarterly roadmap series. Today [00:06] we're going to be talking about Gemini [00:08] Enterprise and our recent announcement [00:10] of the Gemini Enterprise Agent platform [00:12] that allows you to build, scale, govern, [00:15] and optimize agents across your [00:16] organization. [00:18] My name's Jamie Deggeart. I'm one of the [00:20] product leaders on Google Cloud AI, and [00:22] I'm joined today by Dimitri and Shubham [00:24] who will be giving you demos of some of [00:26] the latest updates that we released. The [00:28] agenda for our session today is I will [00:30] first walk you through an introduction [00:32] to Gemini Enterprise, and then we'll [00:33] dive into the roadmap for Gemini [00:35] Enterprise and several of our recent [00:37] announcements. And as we go, we'll give [00:40] you a couple of demos of recent updates. [00:43] So, why are we all here? It's kind of [00:45] obvious at this point, but AI agents are [00:48] really the next frontier. And [00:50] organizations like yourselves are [00:52] working to transform their business with [00:54] generative AI. [00:56] But what we hear from customers like [00:57] yourselves [00:59] is that this isn't easy. [01:00] There's a lot of key challenges, and [01:02] those challenges kind of fit into four [01:04] buckets. First, how do I create agents [01:08] and build agents with quality that are [01:10] actually achieving these high-quality [01:12] business outcomes that I'm looking for [01:15] to start. If I can't do that, then [01:18] none of this really matters. But second, [01:20] once I'm able to build those agents that [01:21] are achieving those outcomes, how do I [01:23] integrate that across my organization? [01:26] How do I integrate that with my [01:27] employees and where they work and the [01:29] workflows or procedures that they have? [01:32] How do I integrate it with all of my [01:33] enterprise data and integrate it with my [01:35] systems to be able to take actions [01:37] across those systems? And third, and [01:39] this is really fundamental, how do I do [01:41] this with trust? If I'm moving to a [01:43] world where every employee will be able [01:45] to create agents as easily as they [01:47] create a Google Doc, I'm going to have [01:50] hundreds of agents per employee, each [01:52] with the ability to access data across [01:55] my systems and take actions in those [01:57] systems. This is almost like, you know, [01:59] in Maslow's hierarchy of need, this is [02:01] the most fundamental. [02:03] Being able to trust that I'm doing this [02:05] in a secure and governed way is [02:08] critical. [02:09] And then fourth, the pace of change [02:11] today in AI is just palpable. [02:13] How do I get confidence that I'm [02:15] choosing a partner that is going to be [02:18] with me for that pace of change and be [02:20] at the frontier of innovation? Gemini [02:22] Enterprise is really designed to address [02:25] all of these challenges. You'll see with [02:27] recent updates that we announced in our [02:29] recent events, as well as in the road [02:31] map we show today, [02:32] we give you, your employees, your [02:35] developers, the ability to build [02:37] frontier agents with quality in a number [02:40] of ways, meeting you where you are. [02:43] Second, we enable you to integrate that [02:46] across your organization, bringing those [02:48] agents right to where your employees [02:50] work, [02:51] connected to all of your enterprise data [02:53] in a secure way, and with the ability to [02:55] kick actions across your systems with [02:57] Gemini Enterprise app. But very [02:59] fundamentally, we're very focused on [03:02] making sure that this can be governed in [03:04] a secure and trusted way. [03:06] I think this is an area that Gemini [03:08] Enterprise is leading across the [03:09] industry. [03:11] We'll talk today a little bit about [03:12] agent identity service, agent security, [03:15] governance, the registries for where you [03:18] register and manage each of the agents, [03:19] tools, and skills across your [03:21] organization, and more. And then [03:22] finally, when it comes to keeping up [03:25] with that pace of innovation, optimizing [03:27] your agents at scale, what you'll see is [03:29] that with Gemini Enterprise, we're [03:31] committed to bringing to you all the [03:33] best of Google AI. [03:35] This includes new frontier models, [03:38] features like Spark and more, and that [03:40] gives you all the leading updates from [03:42] Google. But in addition, we're very [03:44] committed to Google Cloud being the most [03:46] open cloud. And so we give you choice [03:48] and flexibility throughout the stack. [03:50] Developing on the Gemini Enterprise [03:52] agent platform does not lock you into [03:54] one model. We give you the choice of all [03:56] the latest Google models, models from [03:58] Anthropic, and the industry. Building on [04:01] the platform doesn't lock you into [04:02] building with one framework. You can [04:04] build with different frameworks, whether [04:05] it be ADK, [04:07] our managed agents API, or third-party [04:10] frameworks like LangChain, Crew AI, and [04:12] more. And so, taken together, Gemini [04:14] Enterprise really helps you address [04:17] across each of these challenges how [04:19] you'll transform your business with [04:21] agents and AI. So, next, let's look at [04:23] what Gemini Enterprise is. And [04:25] importantly, [04:27] at Next, we introduced the Gemini [04:29] Enterprise Agent platform, which is the [04:31] foundation for the full solution. The [04:34] Gemini Enterprise Agent platform brings [04:36] together the best of Vertex AI with how [04:38] we host models and give you services for [04:40] how you use those models with things [04:42] like grounding, rag, and more. [04:45] How you build agents with ADK and run [04:47] those agents and scale them across your [04:49] organization with the runtime [04:50] environment, but it also added a new set [04:53] of capabilities from across Google [04:55] Cloud, [04:56] including low-level security [04:58] capabilities for how you manage and [05:00] govern those agents, whether that be the [05:02] agent identity service, agent [05:04] registries, an all-new agent gateway, [05:07] and more. [05:08] And finally, the agent platform includes [05:11] new innovations that we're bringing from [05:13] DeepMind for how you optimize agents at [05:15] scale and improve the quality over time [05:18] with features like agent evals, agent [05:20] simulation, and more. [05:23] Built on top of this, you have the [05:24] Gemini Enterprise app. And this puts [05:27] each of those low-level building blocks [05:28] and capabilities to work through your [05:30] organization. So, if that in the [05:32] registry it says that Jamie has access [05:34] to these 350 agents, I have an interface [05:37] where I go to use those agents, I can [05:39] automatically select the right one for a [05:41] task, um and share them across my [05:43] organization. We also have Gemini [05:45] Enterprise for customer experience built [05:47] on top of this platform that extends [05:49] this to how you interact with your [05:51] customers, whether that be new touch [05:53] points with customers coming to your [05:55] website or customer support interactions [05:57] with existing customers. And for [05:59] developers, they can build directly to [06:01] the agent platform building custom apps, [06:04] agents, and other experiences with the [06:07] capabilities available. [06:08] And we have Google Antigravity allowing [06:11] you to do agentic development in the [06:14] Antigravity desktop app or CLI [06:17] leveraging the agent platform for the [06:19] back end. Taken together, this really [06:21] gives you a full suite of solutions for [06:24] deploying [06:25] AI across your organization. So, let's [06:27] dive into the road map of some of what's [06:29] new. [06:30] We'll start with our announcements at [06:32] Google Cloud Next. As you can see here, [06:35] the agent platform, as we launched at [06:37] Next, really includes a full suite of [06:40] product features and capabilities [06:42] helping you build, scale, optimize, and [06:45] govern agents across your organization. [06:48] Each of the items here without a little [06:49] blue box were already generally [06:51] available as part of the Vertex AI [06:53] service. [06:55] And we introduced new capabilities with [06:57] several of them generally available [06:59] launched at Next and others coming in [07:01] preview in the coming weeks or months. [07:03] This includes everything from things [07:05] like secure code sandboxes and computer [07:08] use sandboxes that you can allow an [07:10] agent to write its own code, create its [07:12] own tools, and evaluate them in a secure [07:14] way. The agent identity and registry [07:17] capabilities to govern agents across [07:19] your organization. [07:21] And new solutions to optimize quality at [07:23] runtime with things like agent optimizer [07:26] and agent simulation. And moving to IO, [07:29] these are the five headline [07:30] announcements Google made at IO, and [07:32] each of them are coming to Gemini [07:34] Enterprise. [07:36] First, we have Antigravity 2.0, an all [07:38] new harness for how you do agentic [07:41] development both through a CLI interface [07:43] or a desktop agent management [07:44] application. This is available, [07:46] generally available today to use with [07:49] your agent platform projects. And we [07:51] have a new version coming soon to Gemini [07:53] Enterprise app as part of our [07:54] subscriptions. Second, we introduced [07:57] Gemini Spark [07:59] allowing users to create an agent with [08:01] just a prompt and have that be an agent [08:04] that works in a sandbox environment, [08:06] writes its own code, creates its own [08:07] tools, and hill climbs against a task [08:10] until the outcome is achieved for the [08:11] user. This too is coming to Gemini [08:13] Enterprise app very soon. We launched [08:16] the new managed agents API that allows [08:18] developers to build an agent just by [08:21] specifying a simple configuration and [08:23] defining the outcome. This is available [08:25] today as preview on the agent platform [08:27] where you can post your definition of an [08:29] agent to the agents API and then start [08:31] using the agents that that is created [08:33] for you using the interactions API. We [08:36] announced the latest updates to the [08:38] Gemini model family with Gemini 3.5 [08:40] family of models. Starting with a [08:42] generally available Gemini 3.5 Flash. [08:46] It's available to use today on the agent [08:48] platform through the API [08:50] or through Gemini Enterprise app [08:52] powering all of the interactions with AI [08:55] from your employees and agents. We also [08:57] announced that Gemini 3.5 Pro is coming [09:00] soon. And we introduced an all new [09:02] family of models with Gemini Omni coming [09:04] soon to the agent platform. So taken [09:06] together with each of these updates and [09:09] a number of updates that are in addition [09:11] to these, this is a look at the [09:12] short-term roadmap for the agent [09:14] platform across how you build, scale, [09:16] govern, and optimize agents. When [09:18] building agents this includes, for [09:20] example, ADK 2.0 that just went to GA, [09:24] updates to the Gemini 3.5 model family, [09:26] all new managed agents API [09:29] and more. [09:30] When scaling agents, I mentioned the [09:32] code sandbox and computer use sandbox. [09:35] Code sandbox is now generally available [09:37] and computer use coming soon. We have [09:39] memory bank updates giving you memory [09:42] profiles and long-term memory across [09:44] sessions. When governing agents, this is [09:47] fundamental. We introduced agent [09:48] gateway, agent identity and agent [09:51] registry capabilities, and some new APIs [09:53] like our content detection API that [09:56] allows you to take any image and detect [09:58] if it was AI generated, our agent [10:00] anomaly detection, and new semantic [10:02] governance policies that allow you to [10:04] govern in a semantic way across the [10:06] organization. And then finally, when it [10:08] comes to optimizing agents, we [10:09] introduced new capabilities for agent [10:12] observability. We just announced Code [10:14] Mentor, which is a security agent that [10:16] allows you to do code analysis for [10:19] security vulnerabilities and [10:20] automatically remediate those, and Alpha [10:23] Evolve that allows hill climbing against [10:26] quality for our particular agent [10:28] automatically and optimizing it at [10:30] scale. So, let's dive into a few of [10:32] these starting with the Gemini 3.5 model [10:35] family. Gemini 3.5 combines advanced [10:38] coding and reasoning with tool and [10:40] workflow execution to help build complex [10:43] agents. [10:45] Gemini 3.5 Flash is now generally [10:47] available and it excels across use cases [10:50] with coding, reasoning, and other [10:52] real-world tasks. [10:54] It already outperforms our last Pro [10:57] model, Gemini 3.1 Pro, at much faster [11:01] speeds and at a lower cost. [11:04] We also announced Gemini 3.5 Pro will be [11:07] available soon, our most intelligent [11:09] multimodal model. And we look at Gemini [11:12] 3.5 Flash from a perspective of the of [11:14] the Pareto frontier, you can see that [11:17] it's providing faster performance at [11:19] lower cost than models with equivalent [11:22] quality. So, for example, compared to [11:24] Claude Sonnet, it's giving the same kind [11:26] of overall quality and reasoning [11:28] ability, but at half the price and at [11:31] faster performance. I mentioned Gemini [11:33] Omni flash. This is a whole new class of [11:35] model that can create anything, any [11:38] multimodal output from any input, [11:40] whether you're starting with audio and [11:42] then creating a video output, or [11:44] starting with images and creating audio [11:47] and video output, etc. We're starting [11:49] today with the ability to generate [11:51] high-quality videos. And this is sort of [11:53] a nano banana moment for video, where [11:56] you have a whole new level of quality [11:58] for how you can do conversational video [12:00] editing with really strong prompt [12:03] adherence to get each of the details [12:06] right that really matter in the video [12:08] that's created. Now, when it comes to [12:10] agent development, we have a whole suite [12:12] of solutions for how you develop agents [12:15] that meet you where you are as a [12:16] developer. From a code-first [12:18] perspective, at the left side of the [12:19] screen, we have ADK 2.0. This is an [12:22] engineering-first, approach for how you [12:25] build and define your agents. It allows [12:27] you to use multiple models, multiple [12:29] frameworks, include some of your own [12:31] code, and more. Next, we have the agent [12:33] CLI. If you're doing AI development in a [12:36] harness like antigravity, cloud code, or [12:39] codex, [12:40] this makes it trivial for you to start [12:42] to build ADK agents, deploy them to the [12:45] agent platform, and make them available [12:47] to employees through the Gemini [12:48] enterprise app, [12:50] just by connecting the agent CLI to your [12:53] coding harness. We also have [12:55] antigravity. [12:56] Antigravity available both from a CLI [12:59] perspective for more code-first [13:01] approach, or from the Antigravity 2.0 [13:04] agent manager, which allows you to do [13:06] your agentic coding just by managing a [13:08] team of agents through prompts. And we [13:10] launched the managed agents API, that [13:13] allows you as a developer to create an [13:16] agent just by specifying a configuration [13:19] and outlining the outcome you want to [13:20] achieve, and then Gemini builds that [13:23] agent on your behalf on the back end, [13:25] and makes it available to use through [13:26] the Interactions APIs. [13:28] Finally, for the most no-code or [13:30] low-code approach, we have Agent Studio [13:33] that allows you to start in a web-based [13:35] interface, [13:37] specify the agent you want to build just [13:39] through a prompt or through a [13:40] drag-and-drop flow-based editor, and [13:42] then go back and forth between that [13:44] web-based version and a full ADK [13:47] compliant agent that's created on your [13:49] behalf. Now, each of these can be used [13:51] in conjunction, and you can iteratively [13:53] go between them. You could start [13:55] prototyping with the Managed Agents API [13:57] and evolve to using ADK when you want to [14:00] do production deployment of the agent [14:02] that's working and you want to hill [14:03] climb a bot and refine. You can also use [14:05] Anti-Gravity 2.0 and the Agent CLI to [14:09] automatically build an ADK compliant [14:11] agent for you in the background just [14:13] through a prompt. And with the CLI, it [14:15] will automatically deploy to the [14:17] platform and to Gemini Enterprise app. [14:19] So, together those give you a full suite [14:21] of solutions for how you do your agentic [14:24] development. Diving into Anti-Gravity, [14:26] Anti-Gravity is our agent-first platform [14:29] built for the next era of how you build, [14:31] work, and automate with agents. As I [14:34] mentioned, it includes the Agent [14:36] Manager, Anti-Gravity 2.0 as a desktop [14:39] application where you as a developer can [14:41] manage a team of agents that are working [14:43] to do different tasks for your [14:44] development, coding, testing, and [14:47] iterating on quality. We also have [14:49] Anti-Gravity CLI that gives you a [14:51] command-line interface to do the same. [14:53] And generally available today, you can [14:55] use both of these with your Agent [14:57] Platform project. [14:59] This gives you scalable Google Cloud [15:01] infrastructure for the back end of how [15:03] you do that coding, and gives you [15:04] enterprise data governance assurances, [15:07] and it gives you the full Google Cloud [15:10] terms of service and commitments that [15:12] are needed for your enterprise [15:14] organization. When using the Agent [15:16] Platform, you just connect it to your [15:18] project and it will leverage whichever [15:20] consumption service you're using for how [15:22] you access the models, whether that be [15:24] pay as you go or provision throughput or [15:27] other consumption models. That's [15:29] generally available today. Coming soon, [15:31] we're bringing anti-gravity to Gemini [15:33] Enterprise app. [15:35] This will be available in new bundles, [15:37] bundled with Gemini Enterprise app. So, [15:39] as you roll Gemini Enterprise out [15:41] through your organization to your [15:42] employees, you can also give your [15:44] developers the ability to do that [15:46] agentic development with anti-gravity. [15:48] As we introduce this, we're also [15:50] bringing a whole suite of new admin [15:52] controls for how you manage who has [15:55] access and when they're doing [15:57] development, which tools or skills they [15:59] can leverage, and feature control for [16:01] things like, do I want to allow Yolo [16:03] mode, auto automatic execution in my [16:06] environment. Finally, we're also adding [16:09] IDE extensions so that you can work in [16:11] your existing IDEs you know and love, [16:13] whether that be VS Code, JetBrains, [16:16] Xcode, or others. So, next, let me [16:19] switch to Shubham to show a demo of [16:21] anti-gravity 2.0. [16:23] >> Hello everyone. Today, I'm going to show [16:25] you how easy it is to manage the entire [16:29] agent development life cycle using the [16:31] Gemini Enterprise agent platform and [16:34] anti-gravity 2.0. [16:36] We'll go from an idea to a fully [16:38] deployed agent registered in Gemini [16:41] Enterprise without even leaving our [16:43] coding agent. [16:45] We'll start with the Google Agent CLI, [16:48] which injects a powerful set of skills [16:51] covering everything from agent [16:53] scaffolding to evaluation and [16:55] deployment. First, let's ask our coding [16:59] agent to check if the Agent CLI is [17:01] installed and list the skills that we [17:03] can use. [17:05] So, here you see, [17:07] I just put the simple prompt in the [17:09] coding agent and it comes up with all [17:12] the skills that are installed on my [17:14] machine. If it wasn't installed, it will [17:16] automatically do it by itself. [17:18] Now, we are going to build an SRE triage [17:21] agent to parse server logs and classify [17:24] incidents. I'll simply tell Anduril [17:26] Gravity what I need, specifying that we [17:29] want Gemini 3.5 flash model. It comes up [17:33] with an implementation plan. [17:35] If you want, you can just add any [17:37] comments and will improve the [17:38] implementation plan from there. [17:41] If not, you can just move ahead with [17:43] that. [17:44] The agent then leverages the ADK skills [17:47] to instantly scaffold the full project, [17:49] creating the tools and logic on its own. [17:52] Here you can see the agent files is [17:54] created with all the logic and the code [17:56] that needs to be in there, and you did [17:58] not do anything. All you did is just [18:01] prompting Anduril Gravity, and it [18:03] automatically used the agent skills to [18:05] create that. [18:06] Next, I want to see this agent in [18:09] action. [18:10] I ask Anduril Gravity to spin up a local [18:13] development server. [18:15] And all you need to do that is just ask. [18:18] Can you run a local dev server so I can [18:20] test a few examples myself? [18:22] And here it did. It opened up. We can [18:26] open up this link in our web browser. [18:28] Click on the app. Test it out ourselves [18:32] to see if the agent is working as [18:34] expected or not. [18:36] Hello, I'm an SRE triage agent. It works [18:39] as expected. Let's test it out by [18:42] pasting a real server log snippet. [18:47] And it is running. Here you can see all [18:50] the different steps, intermediate steps. [18:51] It is parsing the logs, generating the [18:53] report for you. And here you go. It [18:56] generated the SRE incident report for [18:58] you, and the agent is now working. But, [19:01] before we push this to production, we [19:03] need quantitative metrics. I'll ask [19:05] Anduril Gravity to set up a proper [19:07] evaluation suite by creating 20 diverse [19:10] test scenarios, including edge cases, [19:13] noisy logs, and critical errors. [19:15] Again, all you have to do here is ask [19:18] your coding agent to do it. It will [19:22] create the evaluation suite, run it for [19:24] you, and come up with an eval summary. [19:27] Once completed, you can see a clear [19:29] scorecard showing the evaluation [19:31] results. This gives us the confidence we [19:33] need to deploy. [19:35] So, we have tested the agent locally, [19:38] evaluated it. Now, it's time to get it [19:40] running on Google Cloud, so the rest of [19:42] the team can use it. [19:44] I'll now ask AndAGravity to deploy it on [19:46] agent runtime. [19:49] And here you go. Again, a simple prompt, [19:51] please configure the deployment for me [19:54] and deploy it to agent runtime. [19:56] It handles the deployment configuration [19:58] and automatically deployed the agent to [20:00] Google Cloud agent runtime. It just [20:03] takes 5 to 10 minutes, so we have taken [20:05] care of it for you. And here you see the [20:07] message, the deployment is successful, [20:10] and it has given us a console link where [20:12] we can try it out. And once you click on [20:15] that link, it opens up the deployed [20:18] agents with a dashboard [20:21] and a cloud playground for you to try it [20:23] out. Here, we can run the same prompts [20:25] to try it out and see if the deployed [20:27] agent is working as expected. And yes, [20:30] it does. Now, our agent is ready to use. [20:33] Finally, we want to make this agent [20:35] discoverable and usable by broader [20:38] organization. [20:39] So, to do that, I simply say to [20:42] AndAGravity, "Register it to Gemini [20:45] Enterprise and give me the URL to open [20:48] and test it out." Again, it runs for a [20:50] few minutes [20:52] and give me this URL [20:54] where, once I click that, it opens up [20:58] the Gemini Enterprise dashboard. [21:00] Clicking on it takes me to Gemini [21:03] Enterprise app, where the agent is [21:06] already available and ready to use. [21:09] And similarly, we can [21:12] test it out here just like we did for [21:14] with our local server and the cloud [21:16] playground. And here you see the agent [21:19] works as expected. [21:21] So, we went from a simple idea to a [21:23] deployed agent and registered it in [21:26] Gemini Enterprise. [21:27] All without leaving the antigravity [21:29] coding agent. [21:31] Thank you so much for joining us today. [21:33] >> Thanks, Shubham. That's great. So, that [21:35] was a look at the agent platform roadmap [21:38] and some of the ways you can build with [21:39] the agent platform using antigravity. [21:42] Next, let's switch to the app, the [21:45] Gemini Enterprise app built on top of [21:47] this platform. We have a robust roadmap [21:50] across how you build, scale, govern, and [21:52] optimize agents through the Gemini [21:54] Enterprise app. [21:56] Starting with how you build agents, we [21:58] have a new 2.0 version of agent designer [22:01] that allows you to take any agent and [22:03] put it in specific policies or [22:05] guardrails, how you want that agent to [22:07] run within your own operational [22:09] procedures. And any employee can do that [22:12] through just a simple drag-and-drop [22:13] interface. We introduced Gemini Spark [22:16] that allows employees to create an agent [22:18] with just a prompt and Gemini will build [22:20] that agent on their behalf and then hill [22:22] climb against the task until a quality [22:25] outcome is achieved in a sandbox [22:26] environment. Antigravity coming to the [22:29] Gemini Enterprise app bundles, [22:31] MCP server support, skills, and more. [22:35] When it comes to scaling agents and [22:37] making these available to all of your [22:39] employees across where they work, we [22:41] have a new set of Gemini Enterprise [22:43] mobile apps for iOS and Android. We have [22:46] integration with Slack allowing you to [22:48] interact with any agent just through [22:50] chat in Slack. [22:51] We have updates to our canvas [22:53] capabilities allowing you to see right [22:56] in place how you're creating a [22:57] PowerPoint presentation, Word document, [23:00] or editing uh workspace slides or or [23:03] sheets, etc. We're introducing the inbox [23:06] that allows employees to have a single [23:08] place to see and manage updates from all [23:11] of their agents and have a team of [23:13] agents working in the background that [23:15] come to them when they need input or [23:16] have results. Notifications from the [23:18] inbox can be pushed to your preferred [23:20] shot client or email or other [23:22] interfaces. We also announced projects, [23:26] which will give a shared workspace for [23:28] employees to work with agents and their [23:31] AI tasks in one shared collaborative [23:33] space with a shared set of context. And [23:35] when it comes to governing agents, [23:37] we have new deeper observability for the [23:40] app, leveraging the agent identity and [23:42] registry services, and more. And then [23:44] finally, helping to bring the latest [23:46] Google innovations and the best [23:48] innovations from our ecosystem, we have [23:51] a number of updates to how you kind of [23:52] optimize with Gemini Enterprise, [23:54] including deep research V2, data [23:57] insights, updates to notebook LM, and a [24:01] full marketplace of agents from suite of [24:03] partners from across the ecosystem. [24:05] Now, let's dive a little bit deeper into [24:08] Gemini Spark. [24:10] Gemini Spark is really your 24/7 [24:12] personal AI agent built for the [24:15] enterprise. [24:16] This gives every employee the ability to [24:19] create an agent through just a prompt. [24:22] Now, when you create that agent, it [24:25] automatically connects seamlessly to all [24:27] the data that's connected into Gemini [24:29] Enterprise. Whether that be through [24:30] built-in connectors like ServiceNow, [24:33] Salesforce, Jira, or SharePoint, or [24:36] through anything you connect through an [24:37] MCP server. When you build one of these [24:39] agents, it automatically executes [24:41] multi-step workflows and handles [24:44] routines in the background for you. You [24:46] can schedule these to run on a [24:47] particular cron schedule or based on an [24:50] event from any of the systems connected [24:52] to Gemini Enterprise. Now, importantly, [24:55] while this gives you a similar [24:57] experience to something like an open [24:58] claw, [24:59] this is all happening in a secure Google [25:02] Cloud container. It runs on our back-end [25:04] cloud infrastructure that you manage [25:06] through your governance capabilities on [25:08] the agent platform. This is now [25:10] available in early access and we're [25:12] bringing this to all Gemini Enterprise [25:14] customers in preview next month. [25:17] And to show you a demo, I'd like to hand [25:18] over to Demetri. Thanks, Jamie. [25:21] >> Hi, I'm Demetri, director of products on [25:23] Gemini Enterprise. [25:25] I'm really excited to share a sneak peek [25:26] into the future of agents in Gemini [25:28] Enterprise. [25:29] So, you might be familiar with chat, [25:31] which is a great place to get answers to [25:33] all of your work questions. [25:35] Now, we're introducing a new mode to [25:37] Gemini Enterprise called agent mode. And [25:39] this is a way to get real work done and [25:42] delegate tasks that are high judgment or [25:45] complex to agents to a fleet of agents [25:48] to help you solve those tasks. [25:50] And so, to kick it off, I can provide a [25:52] description of what I want to get done. [25:55] So, let's say I'm a sales leader and I [25:57] have some upcoming client meetings. I [25:59] need to prepare for those. Instead of me [26:01] having to walk the agent through do [26:04] this, do that, [26:05] I can just tell the agent, I want some I [26:08] want a high-quality output. Uh use maybe [26:11] some additional like existing context [26:13] from previous transcripts, but go ahead [26:15] and do this for me. [26:16] And so, with that, the agent will kind [26:18] of think it through. [26:20] It will first form a plan [26:22] and play the plan back to me. [26:24] I can provide additional details or [26:26] constraints. [26:27] And once we're on the same page, the [26:29] agent will take on this task and provide [26:32] the outputs I've I've requested. [26:35] So, here it's looking through my [26:36] calendar. It's using connectors and [26:37] skills to kind of do the initial pass. [26:41] And then it'll run [26:42] uh [26:43] a couple of questions by me. So, the [26:44] first question is, what should the [26:46] output look like? I can say I want both [26:48] a sales script and an email draft, [26:51] which is recommended. [26:52] And at of these points in time, I can [26:54] provide additional details or constrain [26:56] it further. [26:58] All of this looks good to me, so let's [27:00] let's proceed. And so, these agents will [27:02] run async by default, so I can kick them [27:04] off, I can walk away, I can spin up [27:06] multiple agents in parallel. [27:08] And they can work on highly ambiguous [27:11] problems. They can fill in the details, [27:12] they can backtrack, and they can use [27:14] memory, they can pull together word [27:16] context all in order to get these tasks [27:18] done. [27:19] And what's really exciting is I can [27:20] always steer the agent. So, I can say [27:22] uh remember context [27:25] CEO is coming back from vacation. [27:29] Maybe I could pull that in. [27:30] That's a little bit too fast, but um [27:33] during these agent runs, I can provide [27:35] live input as the agent is is up and [27:38] running, and it can use that [27:41] over the course of its trajectory and [27:44] incorporate those details into its [27:45] outputs. [27:46] So, here I have a couple of these [27:49] drafted emails, and I have a couple [27:51] sales scripts I can review. [27:53] And what's exciting is I can use Canvas [27:55] mode to edit these directly [27:57] all from inside Gemini Enterprise. [27:59] So, I have a fully end-to-end experience [28:01] where I can start with a task and get my [28:03] outputs. I can spot-check them, make [28:05] some edits, [28:06] and I can then [28:08] uh quickly jump over into workspace to [28:11] get some additional work done. [28:13] So, this is kind of an initial preview, [28:16] and uh I'm really excited to see how [28:19] users use agent mode, the new inbox [28:22] feature, and tasks to get additional [28:24] leverage in their workdays. [28:26] Uh we have a lot more coming shortly, [28:28] and I'll with that, I'll hand it back [28:29] over to you, Jamie. [28:31] >> Amazing. Thank you, Dmitri. I can't wait [28:32] to get Spark in all of your hands. Now, [28:35] when it comes to building agents in the [28:37] Gemini Enterprise app, we give you [28:39] multiple options. This starts with Agent [28:41] Designer, [28:43] where employees can create [28:44] conversational agents with just a prompt [28:47] or use the flow-based editor to create [28:49] workflow-based agents that govern [28:52] specific policies and [28:54] deterministic actions of how that agent [28:56] runs. We just saw Gemini Spark, which [28:59] creates long-running agents [29:02] for employees in a very simple interface [29:04] through a prompt that they can iterate [29:06] back and forth with Gemini to define the [29:08] outcome they're looking for. And because [29:09] Gemini Enterprise app is built on top of [29:12] the platform we covered it earlier, [29:14] you can build full-code agents and make [29:16] those available inside of Gemini [29:18] Enterprise to all your employees through [29:20] ADK agents. Now, importantly, these also [29:23] work together. If an employee has an [29:25] agent that was created with Gemini Spark [29:27] or ADK that's available to them, but [29:30] they want to put it in their own set of [29:31] policies or procedures, they can do so [29:34] by leveraging Agent Designer and [29:36] creating that workflow and just having [29:38] the Gemini Spark or ADK agent run as one [29:41] step in that policy. And this is [29:43] something we hear from a lot of [29:45] organizations that they want to have [29:46] that power of agentic AI, [29:49] but in specific guardrails and [29:51] procedures for their own organization. [29:53] Now, importantly, regardless of where [29:55] you start or what you're using to build [29:57] those agents, all of it is governed on [30:00] top of the agent platform with the agent [30:03] registry and all of your governance [30:05] policies. [30:06] This includes full-code agents developed [30:08] with ADK or with third-party frameworks [30:11] like LangGraph or Crew AI. [30:13] Those can be deployed to run on Agent [30:15] Platform Agent Engine, governed with the [30:18] registry and the rest of your policies [30:20] across your organization. Equally, if [30:23] employees build an agent through Spark [30:25] or through the Agent Designer, the same [30:27] thing is true. It's governed with all of [30:30] your enterprise policies and through [30:31] that Agent Registry. So, that's a look [30:34] at the road map for Gemini Enterprise [30:36] and some of our headline announcements. [30:38] But, that's not all. There's even more [30:39] coming. Uh we have new language support [30:42] ADK with Kotlin support. We launched a [30:44] new open source runtime called Agent [30:47] Executor. And we're bringing a [30:49] co-scientist agent into the Gemini [30:51] Enterprise app. Hopefully, this has [30:53] given you an exciting update on all the [30:56] updates coming to Gemini Enterprise [30:58] across the platform and the app. Thank [31:00] you so much for taking the time to join [31:01] us today. To get started, you can scan [31:04] one of the QR codes on screen to get [31:06] started with the Gemini Enterprise Agent [31:08] platform or with the QR code on the [31:10] right to get with the Gemini Enterprise [31:12] app. [31:13] Thank you so much for joining me today [31:15] and taking the time. I'm excited next to [31:17] hand over to Ali, who will take you [31:19] through more updates on Gemini [31:21] Enterprise for customer experience. [31:23] Thank you. [31:24] >> Thank you so much, Jamie. Welcome to our [31:26] GECX roadmap webinar. Google has played [31:29] a foundational role in modern AI, from [31:31] search and language understanding to [31:34] transformers, BERT, and Gemini. [31:36] What matters now is how that foundation [31:39] shows up in enterprise products. Today, [31:41] we are sharing a strategic roadmap for [31:44] Gemini Enterprise for customer [31:45] experience. [31:46] My name is Ali Rana, director of product [31:48] management at Google in the applied AI [31:50] team. Let me show you where we're going. [31:54] Today, we will cover six important [31:56] topics. [31:57] Customer experience is fundamentally [31:59] fragmented. Enterprises are still [32:01] investing in disconnected point [32:03] solutions. Customers get a broken [32:05] journey because their systems don't talk [32:07] to each other. You cannot fix a [32:09] fragmented experience with a simple bot [32:11] builder. It requires a much more [32:13] horizontal agentic platform. Today, [32:16] we're offering Gemini Enterprise for [32:18] customer experience. Gemini Enterprise [32:20] for customer experience brings Google's [32:22] frontier AI into the entire customer [32:24] life cycle. Search, discovery, sales, [32:27] and support. These are not separate [32:29] products. It is one platform, one [32:31] unified AI backbone. Let me show you how [32:34] it works. CX Agent Studio is a core [32:37] environment for building, evaluating, [32:39] and deploying customer experience [32:41] agents. The six pillars on this slide [32:43] describe the broader stack. Insights and [32:46] quality, multi-modality, context [32:48] engineering, native SaaS integrations, [32:51] agent assist, and of the omni-channel [32:53] gateway. The important point is that [32:55] reliability does not come from the model [32:57] alone. It comes from the full system [33:00] around the model. Grounding, evals, [33:02] context, integrations, governance, and [33:05] deployment support. This is why we frame [33:08] CX Asian Studio as a future-proof stack, [33:11] not just a visual builder. [33:14] Omni-channel gateway is about [33:15] continuity. Customers do not think in [33:18] channels. They do not think, "I'm now in [33:20] chat or I'm now in voice." They think [33:22] about completing a task or resolving an [33:25] issue. The gateway is designed to help [33:28] context travel with the customer as they [33:30] move across channels, from chat to voice [33:33] to mobile to human escalation. The goal [33:36] is to reduce repetition, reduce [33:38] friction, and preserve the thread of the [33:40] interaction across the journey. [33:43] Agent assist is focused on the human [33:45] representative. The core idea is to [33:48] provide in-the-moment guidance when the [33:50] customer interactions are complex, [33:52] emotional, or high-stakes. [33:55] The first bucket is the real-time [33:57] advisor, giving agents a synthesized [33:59] view of the customer, the context, and [34:01] the likely need. The second is the [34:04] in-call intelligence, surfacing relevant [34:06] knowledge, suggesting responses, [34:08] monitoring sentiment, and helping with [34:10] wrap-up. The intent is not to replace [34:13] the human agent. It is to make the human [34:15] agent more effective. [34:18] Shopping agent is our branded AI [34:20] shopping concierge for commerce [34:21] journeys. It is designed to understand [34:24] shopper intent, personalize [34:25] recommendations, support multi-modal [34:28] discovery, take consented actions, [34:30] connect sales and service, and optimize [34:32] for growth. The key point is that this [34:35] is not a product search. It is about [34:37] helping a shopper move from an express [34:39] need to a confident decision and [34:42] eventually check out. For merchants, the [34:44] experience remains branded and the [34:46] merchant owned while Google provides AI [34:48] capabilities that make the journey more [34:50] helpful. Before we get into the road map [34:53] details, this slide is the simplest way [34:55] to understand where we're investing. [34:57] Quality, scale, and speed. Quality comes [35:01] first. In the customer experience, AI [35:04] cannot just be an impressive demo. It [35:07] has to be reliable, grounded, evaluated, [35:10] governed, and ready for real customer [35:12] interactions. So, a major part of our [35:15] road map is focused on improving [35:17] confidence, better controls, better [35:20] evals, better grounding, and better [35:22] production readiness. [35:24] Second is scale. Enterprises need these [35:27] experiences to work across channels and [35:29] teams and systems and markets. This [35:31] means connecting agents, human [35:34] representative contact centers, customer [35:36] journeys, voice, chat, mobile into [35:39] escalation paths into a much more [35:40] consistent consumer experience. [35:43] Third is the speed. [35:45] Consumers want to move faster from idea [35:47] to deployment, but they need to do that [35:50] safely. [35:51] So, we're investing in developer [35:53] tooling, reusable patterns, [35:55] out-of-the-box capabilities, and [35:56] implementation paths that help teams [35:59] build, test, launch, and improve faster. [36:02] So, the takeaway is quite simple. [36:04] We're investing in quality to continue [36:06] to earn trust, scale to meet enterprise [36:10] complexity, and finally speed to help [36:13] customers move from ambition to impact. [36:16] This slide shows the major launch areas [36:18] across the first half of the year. The [36:20] key point is that these are not isolated [36:22] products. [36:23] CX Agent Studio, Shopping Agent, Agent [36:26] Assist, Insights, and C-CaaS are in [36:30] connected parts of the entire customer [36:32] experience platform. For customers, this [36:35] means the opportunity is broader than [36:36] deploying one chatbot or one support [36:39] workflow. The opportunity is to create [36:42] more intelligent journeys across [36:44] discovery, [36:46] purchase, service, [36:48] escalation, and follow-up. [36:50] That is the lens I'll use as we walk [36:52] through the road map. Let me spend a [36:54] little bit more time on this slide [36:56] because CX agent studio is one of the [36:58] core building blocks of the road map. In [37:00] Q2, the focus is trust, control, [37:03] integration, and collaboration. For [37:05] enterprise customers, the bar is not [37:08] whether the agent can work in a demo. [37:09] The bar is whether it can be tested, [37:12] governed, improved, and trusted in a [37:15] real customer environment. This is why [37:18] trust and control are such an important [37:21] part of our Q2 road map. Agent control [37:24] and grounding are designed to help [37:26] agents stay aligned with the enterprise. [37:29] Instructions, policies, and approved [37:31] knowledge. This matters because many [37:33] customer experiences use cases are high [37:36] volume and high impact. Customers need [37:38] confidence that the agent is not only [37:41] conversational, but also grounded in the [37:43] right context and operating within the [37:45] right boundaries. [37:47] The out-of-the-box supervisors are also [37:49] an important step forward. They're [37:51] focused on practical production risks [37:53] that customers care about. Audio [37:55] quality, tool call reliability, and [37:57] groundedness. [37:58] In simple terms, we want to help [38:00] customers detect and manage issues that [38:03] can affect the end user experience. [38:05] Whether that is quality of a voice [38:07] interaction, whether an action was [38:09] actually completed, or whether the [38:11] response is grounded in the right source [38:13] of truth. The scrappy eval framework is [38:15] another key part of the Q2 story. It [38:18] gives teams a more software-like way to [38:20] test agent skills before production and [38:23] continue improving them after launch. [38:26] This is important because enterprise AI [38:28] quality cannot depend only on manual [38:31] review or intuition. [38:33] Customers need repeated evaluation loops [38:35] so they can measure where the agent is [38:37] performing well, [38:39] whether it needs improvement, and [38:41] whether the changes are making the [38:42] experience better over time. The Q2 [38:45] roadmap also expands how agents connect [38:48] into real enterprise environments. Aid [38:50] to Aid protocol integration helps agent [38:52] interact with other agents, tools, and [38:54] system. This is important because [38:57] customer experience work rarely happens [38:59] in isolation. Agents need to connect [39:02] into broader workflows, and over time [39:04] they need to collaborate with other [39:06] systems to complete more complex tasks. [39:09] And finally, the collaboration features [39:11] help the teams build together. [39:13] Multi-user auto sync and live presence [39:16] indicators may sound operational, but [39:18] they matter because enterprise agent [39:21] development is a team sport. Product [39:23] teams, developers, operational teams, [39:26] compliance teams, and business [39:28] stakeholders all need to work together [39:30] with less friction. So, Q2 is really [39:33] about building the foundation for [39:34] production readiness. Stronger controls, [39:37] better evals, safer deployment, better [39:40] integrations, and more collaborative [39:42] development. Then in Q3, the major theme [39:45] becomes context engineering. [39:47] The context engineering SDK is intended [39:49] to give Gemini only the instructions, [39:52] tools, and state needed for a specific [39:54] turn. [39:55] That matters because reliability is not [39:57] just about model quality. It is also [39:59] about giving the model the right context [40:01] at the right moment. The practical [40:03] benefit for customers is faster [40:05] development, better reliability, and [40:07] more reusable implementation patterns [40:09] for developers and partners. Taken [40:11] together, the roadmap is moving CX Agent [40:14] Studio from an agent building [40:16] environment towards a more complete [40:17] production platform for enterprise-grade [40:20] customer experience agents. [40:22] In Q2, the focus is the foundation for [40:25] continuous customer journeys. The [40:27] omnichannel gateway foundation includes [40:29] intelligent context carryover, [40:31] signal-based dynamic routing, and [40:33] session continuity. In plain English, [40:35] that means customers should not have to [40:38] repeat themselves. The system should use [40:40] the journey signals to determine the [40:42] right next step, and the conversation [40:44] thread should be preserved across [40:46] channels. We're also bringing in CX [40:48] Agent Studio agents into channels like [40:50] chat 2.0 and WhatsApp with human [40:53] escalation through the Genesys Cloud. [40:56] In Q3, the emphasis moves towards scale. [40:58] The goal is to make connected, [41:01] context-aware journeys deployable across [41:03] more enterprise environments. [41:06] That includes shopping agent support for [41:08] chat 2.0, CX Agent Studio support for [41:11] chat 2.0, WhatsApp, PSTN voice through [41:14] GTP, [41:16] and more flexible escalation paths, [41:18] including bring your own platforms like [41:20] Genesys Cloud and SIP. The customer [41:22] value is straightforward. Fewer [41:25] disconnected experiences, less [41:27] repetition, and more continuity across [41:29] customer journey. [41:32] In Q2, the theme is productivity plus [41:35] trust. Companion agent gives [41:37] representatives an AI partner during [41:39] live customer interactions. [41:41] Google CCAI integrations brings [41:43] assistant directly into the contact [41:45] center workflow. Live translation with [41:48] native audio is designed to help teams [41:50] support multilingual customers in real [41:53] time. [41:54] Proactive generative knowledge assist is [41:56] also important. Instead of asking reps [41:58] to search manually, the system can [42:00] suggest the right answer, action, or [42:02] tool while the conversation is [42:04] happening. [42:05] Summarization with Gemini 3.1 Flash [42:08] helps reduce after-call work while [42:10] preserving useful context for the [42:12] broader customer journey. [42:14] In Q3, the direction moves from [42:16] suggestions to workflow execution. [42:18] Companion agent becomes more active with [42:21] checklist, workflow automation, and live [42:23] note-taking. The practical benefit is [42:26] helping representatives move faster, [42:28] stay accurate, reduce manual effort [42:30] during live customer moments. In Q2, the [42:34] focus is early merchant value and [42:36] engagement. PDP prompts are designed to [42:38] start helpful conversations directly on [42:40] the product detail pages. AI overviews [42:43] turn search results into more dynamic [42:45] multi-turn product discovery. [42:47] We are also investing in integrations, [42:49] scale analytics, and insights so [42:51] merchants can understand how these [42:53] experiences affect engagement and [42:55] conversion. The goal is to turn [42:57] high-intent shopping moments into guided [43:00] conversations. In Q3, the roadmap [43:03] expands beyond full-funnel agentic [43:05] shopping. That means conversational [43:07] guidance across more of the customer [43:09] journey, not only product detail pages. [43:12] Journey prompts extend the experience to [43:15] home pages and category pages. [43:17] Developer flexibility and merchant [43:19] visibility make the experience easier to [43:21] integrate, measure, and customize. The [43:24] headless SDK helps merchants embed [43:26] shopping agent into their own surfaces [43:28] and custom front ends. The customer [43:31] value is a branded shopping experience [43:33] that can support discovery, [43:35] recommendation, and checkout in a more [43:37] personalized way. [43:40] Every global brand needs to speak the [43:42] native language of its customers. This [43:45] is why CX Agent Studio supports our [43:47] native audio voices across all major US [43:50] and European languages in general [43:52] availability. [43:54] English, French, German, Portuguese, and [43:56] Spanish are ready for production right [43:58] now. [43:59] We already have live customers deploying [44:02] local dialects and regional languages [44:04] like Australian English and Polish. [44:07] Now that we're closer to 2H, we want to [44:09] provide a definitive guide to our [44:11] priorities. Arabic, Danish, Dutch will [44:14] be previewed in Q3. Italian will become [44:17] available in GA in June. New locales for [44:20] English, United Kingdom and India are [44:23] coming to GA as well. Japanese, Korean, [44:26] Marathi, Polish and Romanian will go GA [44:28] by the end of the year. But a global [44:30] roadmap should not be restricted by [44:32] regional boundaries. Many languages on [44:35] our roadmap are actually ready for you [44:37] right now behind our allow list. If you [44:40] see a language listed in your allow [44:41] list, [44:43] you do not need to wait. Work directly [44:45] with our sales team to request early [44:47] access and trial to unlock access. I'll [44:50] close the roadmap section with [44:51] compliance. Because our enterprise [44:54] customers, this is not a secondary [44:56] consideration. It is often a requirement [44:59] for adoption. [45:00] The slide shows the compliance posture [45:02] across conversational agents, CX Agent [45:04] Studio, Agent Assist, Conversational [45:07] Insights and CCAAS. [45:09] The key takeaway is that we are building [45:11] these products with enterprise [45:13] requirements in mind. HIPAA, ISO, SOC, [45:17] data residency, C-MAC, [45:19] access transparency, FedRAMP and many [45:21] others. Not every product has the same [45:24] set status on every requirement today. [45:26] And the roadmap reflects where [45:28] additional work is planned. But the [45:30] direction is clear. Reliability, [45:33] governance, security and compliance are [45:35] core to making these AI experiences [45:37] usable in real enterprise environments. [45:41] To summarize, the roadmap is focused on [45:44] three practical outcomes. We are taking [45:47] a measured approach, moving quickly [45:49] where the products are ready and being [45:51] disciplined where enterprise quality, [45:54] trust and compliance matter. The future [45:57] of customer experience is no longer a [45:59] distant roadmap. With Gemini Enterprise [46:01] for Customer Experience, we are [46:03] delivering that future to your [46:04] production environments today. Thank you [46:07] so much for listening. I'm excited to [46:09] see what you build together.